Voip Unlimited is an Ofcom regulated Telecommunications Network Service Provider.

Companies providing communications services are required by law to comply with the Communications Act 2003. It is also a legal requirement under the General Conditions of Entitlement for providers of fixed-line telephone services to have an Ofcom approved Consumer Code of Conduct and a Code of Practice for their sales and marketing activities.

Please note that calls to the Contact Centre may be monitored or recorded.

These requirements also apply to any service providers, resellers or agents we may work with.

Our Codes of Practice are published here, and our Terms of Supply can be found below:

Codes of Practice

• Consumer Code of Practice 2016 (PDF)
• Code of Practice for Sales & Marketing (PDF)
• Code of Practice for Complaint Handling and Dispute Resolution (PDF)

Terms and Conditions

• Master Services Agreement – Customers  (PDF)